Office Chatbot with IoT

client: SafeNet Consulting
duration: 3 months
role: Principal UX Consultant, designed workflows and voice patterns
best conference room you can control: Pabst

summary

SafeNet Consulting wanted to build an Internet of Things (IoT) solution for the office. The first part of the project was to set up conference rooms with sensors and switches for monitoring and controlling functions. I helped with everything from initial feature definition to creating the final mockups and testing.

You can view a working prototype or read about my process on SafeNet’s website.

  • Personas
  • Chat workflows
  • Mockups
SafeNet Overview

process

Workflows and Personas

I worked with two other team members to come up with a list of IoT sensor data needs and controls, mapping each into use cases. Next, I came up with personas for users and other important characters. Finally, I created workflows to understand how someone would want to engage with the IoT devices. From there, we decided a chatbot would be the best option for users.

  • Card Sort
  • Personas
  • Use Cases
Chatbot Descriptions

Planning chatbot dialogs 

Chatbot Design

I started with SafeNet’s brand to create a style tile from components we frequently use. Next, I worked on button and voice command workflows. Users would need to be able to tap buttons, but also use voice command to be able to interact with the chatbot. Using the style tile as inspiration, I transcribed the workflows into mockups and then working prototypes. The working prototypes I brought to coworkers and in-person moderated conducted usability testing.

  • Workflows
  • Style Tile
  • Mockups and Working Prototype
  • Usability Testing
Chatbot Mockups

Chatbot wireframes