client: Sift Healthcare
duration: On and off for about a year
role: Freelance UX, workflows, data visualization, dashboard design
steps in healthcare billing process: too. many.
This is an ongoing project with protected health and financial information. Screenshots are abstracted to protect Sift and their clients.
Sift Healthcare works with hospital and billing collection agencies to help them better understand their billing practices. Sift needed a partner who could help them build out their data visualization capabilities. I worked with Sift to understand their needs through whiteboarding sessions and wireframing. I built out mockups and now help with front-end development implementation in their BI platform.
Healthcare billing is a complicated process — one that few understand (myself included). I first took time to look at the data and payment workflows. How are patients being billed? How are hospitals being paid? What’s missing? I drew workflows and created very simple personas to understand the process. From there, we were able to decipher what information was really critical to visualize.
Planning contents for a page in a whiteboarding session
Sift already had a marketing website, but it needed to be translated and expanded. As I built out screens, I built out their brand style guide and translated elements into a Sift design system.
Design system for Sift
I translated the workflows and requirements into roughly 30 screens. I then used hotspots, conditional formatting and basic scripting in Axure to turn the screens into a fully working prototype.
Highlevel view of some of the Sift wireframes
This is still an ongoing project. Next steps include expansion of the data visualization tools and training on creation of new dashboard and design choices.