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IoT Chatbot

IoT, Chatbots, Voice Interfaces, Personas, Workflows

Summary

SafeNet Consulting wanted to build an Internet of Things (IoT) solution for the office. The first part of the project was to set up conference rooms with sensors and switches for monitoring and controlling functions. I helped with everything from initial feature definition to creating the final mockups and testing.

View Working Prototype

Process

Workflows and Personas

I worked with two other team members to come up with a list of IoT sensor data needs and controls, mapping each into use cases. Next, I came up with personas for users and other important characters. Finally, I created workflows to understand how someone would want to engage with the IoT devices. From there, we decided a chatbot would be the best option for users.

  • Card Sort
  • Use Cases
  • Personas

Chatbot Design

I started with SafeNet’s brand to create a style tile from components we frequently use. Next, I worked on button and voice command workflows. Users would need to be able to tap buttons, but also use voice command to be able to interact with the chatbot. Using the style tile as inspiration, I transcribed the workflows into mockups and then working prototypes. The working prototypes I brought to coworkers and in-person moderated conducted usability testing.

  • Workflows
  • Style Tile
  • Mockups
  • Usability Testing

UX Designer and Adjunct Professor

I create strategy and user experiences for companies of all sizes.

I love making things. As a kid, I wanted to be a lot of things -- an inventor, an architect and (at one point) an English Professor. I've focused my career on delivering "stuff" that works for your entire user base, through inclusive design and in-depth research. I build immersive and usable experiences across traditional and emerging technologies, through responsive design, working prototypes, wearables, AR/VR and whatever comes next.

If you’re looking for a strategic partner for design, you want to talk tech, or you just want to grab a coffee, feel free to reach out!

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